Terrible Telkom service

We have had our cables hacked and broken by some miscrients in our area,and the result,many homes and businesses are without both landlines and internet.This would now be the third week.After laying 4 complaints to Telkom,we finally got a response,only to find out from the call agent that the issue as been logged but no technicians were informed or dispatched.After 2 days technicians arrive,we show them issue and they say there's nothing they can do about it,they will have to get the cables department out to check.Nearly elan entire week goes by,I complain again via Facebook messenger,my sister calls in as well.Another technician is dispatched,he goes on to tell us that the previous technicians were supposed to report the issue to their supervisors along with pictures showing how bad the damage was,which they did not do.Adding to that he said they were supposed to restore the line temporarily until it got sorted out properly,which they did not do.He says he will go on ahead to establish a temp connection,and after seeing him once or twice checking the lines between poles,we don't hear from or see him again. My cellphone bill is ridiculous,my ISP is paid for a service I havnt used,am I going to be credited,no actually I have to be because it is no fault of mine that the people working at Telkom are so *********** and down right lazy. Appalling service from Telkom,I am overly frustrated.This is having a negative impact on my business at home,as I cannot use my landline and cannot use the internet for my work.