Terrible Telkom service

I am disgusted with the service from Telkom. A request was placed in the first week of February 2018 and order confirmation received on 13th February 2018. To date the order has not been fulfilled. Despite numerous calls to Telkom and visits to the Telkom branch at Cape Gate, nothing is happening and no one seems to know what is happening. Numerous different excuses received. None of Telkom staff returns calls even at supervisory level. I am now waiting for my order for going on 2 months. I am a long standing customer with Telkom and I pay my Telkom bills every month on time, for this type of pathetic service. I am now out of pocket for thousands of rands spent on airtime and data, to telephone Telkom etc and that which Telkom is not going to refund to me. As a result, my business is now suffering because of the lack of Internet and telecommunications. I am very disappointed and saddened by the service I am receiving or rather not receiving from Telkom. I would appreciate it if Telkom could give me a straight forward answer as to when my order will be carried out. It appears to me that Telkom has this nonchalant attitude towards some of their customers because they can afford to.