Terrible Telkom Service

I am normally not a person who complain about bad service, however, I have been trying since July 2017 to get service from Telkom, and I think today I have reached my patience quota. I app**** for Residential WIFI special they advertised on their website and media. After listening to the voice prompts for over 10minutes I finally got through to someone who assisted me. She told me our area wasn't compatible for the 10mbps uncapped wifi special and they could only help me with the 4mbps @ R599 per month. We did the online application and that was that.

Today is the 2nd of October 2017, in the interim I have phoned so many people at Telkom, insisted on speaking to management only to find they hang up the phone once you insist on a Supervisor on Manager.

I have STILL no Wifi, and Still no one at Telkom can assist me, this morning I spoke to: Kolisuwa, Roxanne, Faith, Ziku all at sales but still no one can assist, apparently I keep on getting through to the wrong division and once you are being transferred to "the right department" the phone gets cut off and you start all over again, needless to say I have spend an hour on the phone today with Telkom Sales, and I am still where I was months ago!

Just wondering if I am the ONLY person Struggling with such terrible service from Telkom sales??? Also if there are in fact managers who can actually assist???