Terrible Telkom Service.

My Telkom account is about 8 years old and we recently missed a payment due to miss calculation. No matter, Telkom debited the amount at the end of the month.

My problem starts with the Telkom Nudebt department. It took exactly 3 days for Telkom to go crying to that department that no payment was made. After the payment was made and noted by Telkom, they have until now for more than 20 days not been able to send a letter of payment to the Nudebt department.

The best reply that both instances can muster is to ignore the messages. Today 18/11/2024 the latest threat is that a summons and court order for the outstanding amount will be requested if payment is not made.

What I need Telkom to do, is send the paid-up letter to Nudebt. Get them to stop harassing me and for someone at Telkom to do what they are paid for.