Terrible Telkom Problems

Been a Telkom contract client for 2 years in feb 2018.i then upgraded to a new package and since then all I seem to have are problems.im using my internet exactly the same but my data usage always seems to be massive even when I’m doing nothing.i connected an hour ago and within 3 mins it was up to 500mb.im not a tech noob and I know I had nothing internet intensive open on either my phone or laptop.data usage like that for simple browsing is unnaceptable.furthermore yesterday Telkom was down from early afternoon until about 4AM this morning.and I know it wasn’t just me a friend experienced the same.also unnaceptable as it was my weekend and has caused me to be behind on work.Unless there are some fixes or changes with immediate effect Telkom and I are going to have problems.sad as the last 2 years with Telkom I was pretty satisfied for the most part but it’s really become quite a **** show this year.i can’t get through to the call center either , been on hold for 15 mins.