Terrible Telkom porting issues

I got my kids a new contract with Telkom, changed from Vodacom on friday 2 Nov'18, they can do everything, exept receive any calls from vodacom post porting, i have been on the phone daily trying to sort this out, all i hear is your problem will be escalated, it is so frustrating! I feel that Telkom should have told me before hand the have porting issues, and when can i expect this porting issue to be resolved? I was promised it would be fixed by yesterday, and nothing! Numbers in question ********** 032 and ********** 095