Terrible Telkom on-line service

<p>I order a phone on-line at Telkom Mobile. On the 30th of March 2017 they deducted R 299 as agreed. The phone was promised to be delivered within 5-7 working days. </p> <p> </p> <p>I waited until the 4th day after payment and started making a follow up. When I called I was told that the phone was out of stock. I kept calling and sending emails in order to get the phone within the 7 days period. No one from Telkom mobile bothered to call me back even when I had requested several time.</p> <p> </p> <p>When the phone was delivered on the 7th day which I had fought for, the delivery was made to the wrong address. I asked the sales consultant specifically to deliver at my work place because there is no one at home to accept the delivery. I had to get someone to pick up the delivery on my behalf and sign for the delivery. I was busy calling the courier company and chasing for something they should have done right from the first place. Even during that frustration no one from Telkom Mobile bothered to assist me and provide transparency. I even twitted and said "If I could rate the service I received from Telkom SA, I would rate it Junk" and I did tag TelkomSA. </p> <p> </p> <p>They promised that the phone would be Rica'd by the courier when delivered but that didnt happen. I waited until the next day and I called a Telkom branch to check if they the SIM was working. Still no sales consultant called to check if I received the package or whether I was happy with the package or service provided. Until today no one has followed up yet I left several requests.</p> <p> </p> <p>All I received was Junk online service. I still regret buying the phone online. </p> <p> </p> <p> </p>