terrible telkom mobile service to a very loyal customer.

<p>good day.</p> <p> </p> <p>last month around the 15december i decided to upgrade my wifi smart internet plan with telkom.</p> <p> </p> <p>i was currently on the 10+10gig package.</p> <p>ungraded to the 30+30gig package.</p> <p> </p> <p>since i got the upgrade my wifi has not been working.</p> <p>i visited telkom in clearwater several times but yet nothing has happened.</p> <p>i was promised to get calls back which ive not receieved.</p> <p> </p> <p>ive got 5 contracts with telkom yet my issue has not yet been resolved.</p> <p> </p> <p>ive recieved my monthly invoice this morning and saw that telkom has billed me for data they have given me since my contract was upgraded and a full subscription fee on top of that.</p> <p> </p> <p>I called in again to sort this out as i cannot be paying for a device i cannot use.</p> <p> </p> <p>Unfortunetly the call centre consultant said she could not assist as they cannot see my latest invoice.</p> <p>Disgusting.</p> <p> </p> <p>Anyway,I went to the clearwater mall branch again to cancel this contract but i was told that it was past my cancellation period duration date.</p> <p> </p> <p>Im sorry Telkom.This would be my last contracts i will ever have with you.</p> <p> </p> <p>and yes!i will not pay for a device and data i cannot use!</p> <p> </p> <p>I will go in store again...return the device and get a wifi contract else where.</p> <p> </p> <p>ive told the consultants including the manager that i wanted to cancel the contract but yet they gave me abit of hope and gave them a chance.</p> <p>nothing resolved!no call backs! </p> <p>ive now lost hope with this situation and its not my problem if its past the duration date for cancellations because if whoever processed my upgrade and just did the correct job they get paid for...I wouldnt have a problem.</p> <p> </p> <p>cant wait for my other contracts to expire!</p> <p> </p> <p>Terrible Telkom!</p>