TERRIBLE TELKOM FIBRE BILLING PERSONNEL

"Dear Customer,

Your case no ***4 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Please do not reply this Email.

Regards, Telkom SA"

So Telkom sent me this email to my case *** and yesterday, I received the Fibre invoice with no recon done to the case logged in February 29, this morning I phone their billing department and spoke to unhelpful, Ms Thuli who later dropped my call when after making hold for more than 10 minutes, trying to get it resolved only to come back and tell me that it is not resolved according to the notes on her system, can you imagine, typically this was supposed to have been a starting point and eventually she said she was transferring me to the team leader and put be back instead! Telkom when I have no Fibre, common sense dictates, that you need to credit me for the days, that I did not have internet services and I am sure, it shouldn't take you almost a full month to do so right?

I need this resolved within 24 hours.