Terrible Telkom experience

Really shocked and distressed at how terrible my experience has been with Telkom. About 2 months ago I signed up for a WiFi subscription at their store at nicolway shopping centre. After explaining to the sales consultant that I am not versed in specs but however these are my needs. He recommended a package he claimed would provide all my needs and failed to properly explain all the charges. A month and some change down the line I started experiencing issues with my connection, after calling and holding on for long it took them 2 weeks to give me some sort of response regarding my issue. I experienced mixed messages between call centre agents, so called technicians and store consultants. I eventually decided to cancel my subscription because I was having to run around trying to find a solution to this subscription that was not fulfilling my needs and later arranged that my contract be cancelled at the end of November. In order to give me enough time to look for an alternative. This past Wednesday I receive a call from a Telkom agent requesting time discuss my package, I ask them to please call me later as I am currently in a meeting. To my shock and horror I return home to find that my internet has been cut off. From calling the call centre to going back to the store as both parties were denying responsibility. It turns out that the agent who called me decided to cancel without my confirmation on which date I had requested, despite the fact that the information was already in my file. I am now left stranded. I have tried to follow up to ensure I do not incur charges since the agreement has been breached and no one has really made an effort to assure me that this case is being followed up on. The hours and money I lost chasing this company and not to mention the inconvenience. No one along this journey has shown me that my experience as a customer is important and every other person I have shared this with has had a similar experience. Terrible service, terrible service provider. Stay away!!!!