1 reviews | Active since Aug 2018
Terrible Telkom Experience
I have entered into a Telkom contract through Mondo last year (2018). I've had two sim cards (data and airtime) under this contract. Unfortunately I've lost both two sim cards and have been paying ever since for something I do not get the benefit of. I have contacted Telkom and they told me that I must suspend the sim cards and do a sim swop. I sis suspend the sim card numbers but are still invoiced for it every month. I have explained to the Telkom consultant that there is no Telkom store in the place where i am staying or even in surrounding towns. They told me that it is the only way and there is nothing they can do about it. I told her that I then have to cancel the contract seeing that I do not get any benefit, where after she told me that I would also have to dock up cancellation fees.
I am deeply disappointed and feel that I am being exploited and trapped in a contract of which I don't get any benefit from.
I have contacted Telkom again, seeing that I've received no response to date.
Telkom now wants me to travel almost 250 kilometers to go and do a simswop or else I must pay a cancelation fee of more then R800 if I want to cancel for something I pay but do not get benefit.
I have informed the consultant that the simcards was suspended, so how can they still be billed every month?
They are also billing me 4 times (all 4 contracts) for invoice that is delivered per mail, even though they are on one invoice.
Telkom should be ashamed for taking advantage of people. This is a new low for them.
I have contacted Telkom again, seeing that I've received no response to date.
Telkom now wants me to travel almost 250 kilometers to go and do a simswop or else I must pay a cancelation fee of more then R800 if I want to cancel for something I pay but do not get benefit.
I have informed the consultant that the simcards was suspended, so how can they still be billed every month?
They are also billing me 4 times (all 4 contracts) for invoice that is delivered per mail, even though they are on one invoice.
Telkom should be ashamed for taking advantage of people. This is a new low for them.