Terrible Telkom Experience

I called Telkom yesterday for assistance and spoke to Nosicelo Tyhulu in the PE call center billing division to laod a prepaid fixed line voucher and she was very unfriendly, unhelpful and rude her supervisor Nomvuzo Mti had to assist me. I want manager Siybululela Gunya to listen to that disgusting call. I then went to buy Telkom Mobile airtime for my landline bcoz apparently that’s what you should load even though Pep sold me Telkom Fixed Line airtime and called back spoke to Simpiwe who loaded the airtime, I still had to load a R190 airtime so today I bought R200 airtime and am told my line is now cancelled by Levern also in the PE center. What happened between yesterday and today? Can someone competent please help!!!!!