TERRIBLE TELKOM

A little 'background' information : 24th April 2019 : Reported fault - No Internet, No Telephone (told that we are aware of the line being down and they are working on it) 9 May 2019 : Reported the fault again as there was no feedback. (told that Telkom will endeavour to resolve this problem asap. Apologies for the inconvenience) 12 May 2019 : Reported fault again as there was still no feedback on our previous requests. (told "We are no longer replacing cables you will have to go WIFI) after hearing this, went to Baywest Port Elizabeth and went WIFI.

As from June 2019 through to November 2019 we had endless WIFI problems which was either so slow or not working properly. I then cancelled Telkom WIFI as we decided to go with another network provider.

I was given a reference number and told it would be cancelled by the Telkom Manager. By December it still had not been cancelled and I was given another case reference number and was once again assured that it will definately be cancelled.

I have over time had so many case / reference numbers I just don't know which one to refer to anymore. And asking Telkom to refer back to our telephonic voice recordings doesn't work either.

December 2019 - Telkom deducted R907.57, January 2020 - Telkom deducted R907.57, February 2020 - Telkom deducted R907.57, March 2020 - Telkom deducted R907.57, April 2020 - Telkom deducted R907.57 May 2020 - I disputed the debit order June 2020 - I disputed the debit order July 2020 - Telkom have taken off R 2623.19

Telkom is still deducting for a service we no longer have.

Telkom are *****ing money from me each and every month and nothing is being done about it no matter how many times I phone, log a complaint. I am at the end of my tether now. In this day and age or any day in fact this is not acceptable.