Terrible Telkom

Telkom service is beyond pathetic.We had ADSL and about 2 years ago Telkom just canceled our service due to "non payment" and we clearly had proof of payment.Meanwhile this was a way to switch us over to LTE.Now J understand LTE has a FUP(Fair Usage Policy) BUT we've been having issues and it was because of all the devices connected or so I was told.Now that we only have 5 devices connected, we have been throttling since last week.How can we be on such a low speed if only my mom and dad is connected at home during the day as myself and my brother is at work? ALSO I checked and it showed that we are still eligible for ADSL.I want to cancel Telkom so badly and move to another network.