Terrible Telkom Customer Service

Cancelled my month-to-month Telkom 1TB LTE deal as I had Telkom fibre installed. Someone incorrectly also cancelled my 5GB data & tablet contract at the same time which has attracted a +- R2300 cancellation fee. Call the call centre they can’t help & say I should go the store. The store lodges a query & says i’ll get feedback in a week (which in itself is a ridiculous turnaround time). Still no feedback 1 week later, call the call centre & a, advised that there is no feedback “from back-office”.

I want the 5GB data & tablet contract reinstated without any penalty fees. I did not sign any documentation to cancel the Is contract & refuse to pay the cancellation fee. Telkom, sort this out today.