Terrible telkom call centre service

Worst customer service experience via telkoms call centre.

Firstly you wait ages before anyone can assist you with your query which is annoying especially when you calling from a non telkom number and you using your airtime because most times when I call my airtime is up by the time an agent answers.

Secondly my bank account has changed I've called numerous times to change my details and eventually after 10 attempts someone answers and the agent takes new details advising everything is in order with new bank account etc just to find out they **** and didn't change a thing and my account now is in arreas as they still have my old bank account number!!!!!! Then they have a nerve to charge me bounce debit order fees on my statement when it's their stupid agents fault and not mine.. Im so annoyed I want to cancel my contract with them. Call centre is the worst which will turn most people away from doing business with telkom!!!!!!