Terrible Telkom Billing System

I am writing to express my frustration with your billing system. Recently, I was billed on the wrong date, resulting in a bounced payment due to insufficient funds. Each time this happens, I am fined, which unfairly increases my bill. Even when you billed me on the correct date and successfully received the payment, your system failed to update, showing that I owe for two months. Consequently, you plan to bill me double at the end of this month, despite already having taken payment for last month.

Your call center has been unhelpful, and visiting a branch only results in being directed to call the call center again. This situation is unacceptable and needs to be addressed immediately.