TERRIBLE TELKOM BILLING SERVICES

I AM VERY DISSAIPOINTED AND ANNOYED BY THE SERVICE THAT YOUR BILLING SECTION IS GIVING ME. I LOGGED 3 CASES FOR A REFUND AND ALL I GET IS THAT MY CASES ARE BEING CLOSED WITHOUT THEM BEING RESOLVED. YESTERDAY I WAS TOLD TO OPEN A 4TH CASE TO STILL RESOLVE THE VERY SAME PROBLEM OF MY REFUND AND I REFUSED BECAUSE CLEARLY THESE PEOPLE DON'T UNDERSTAND THE PURPOSE OF OPENING OF THESE CASES. THEY HAVE CLAIMED TO HAVE REFUNDED ME AND I'VE SENT MY BANK STATEMENT AS PROOF BUT STILL THEY HAVEN'T REFUNDED ME MY R1555 INSTEAD I GET AN SMS STATING THAT MY CASE HAS BEEN RESOLVED. HOW IS IT RESOLVED WHEN I HAVE NOT RECIEVED MY REFUND. THEY STILL DEBITED R634 FROM MY ACCOUNT THIS MONTH FOR A CONTRACT WHICH ENDED IN MARCH ALREADY. I'VE BEEN DEALING WITH THIS NONSENSE OF TELKOM BILLING SINCE 22 MARCH 2019 TILL NOW AND I HAVE NOT FOUND ANY HELP. I FEEL SO BAD FOR THE PEOPLE WORKING AT THE STORE BECAUSE THEY HAVE TO DEAL WITH THE NONSENSE OF BILLING SECTION. I HAVE BEEN HELPED BY A VERY EFFECIENT LADY AT WESTGATE SHOPPING CENTRE BRANCH NAMHLA AND SHE'S TRIED HER BEST TO ASSIST ME BUT THE SERVICE OF BILLING IS PATHETIC. I WILL NEVER RECOMMEND ANYONE TO SIGN UP A CONTRACT WITH TELKOM. WILL TELKOM REFUND ME MY R2189 AND JUST LEAVE ME IN PEACE. I EVEN WENT AS FAR AS POSTING THIS COMPLAINT ON THEIR FACEBOOK PAGE AND GOT RESPONSE FROM MAGGIE WHO SENT ME A PRIVATE MESSAGE SAYING THAT SHE WILL HELP RESOLVE MY ISSUE. TILL TODAY WHICH 30 JULY 2019 I HAVE NOT RECIEVED MY REFUND. I WILL NEVER USE THE SERVICES OF TELKOM EVER IN MY LIFE THEY LEFT A BITTER TASTE IN MY MOUTH.