Terrible Telkom

I ordered the Huawei nova y60 Oct 2020 on contract received the phone 21st oct then realised the same day not only did they put me on a freeme contract 1500 which I didn't want (nothing was thoroughly explained) and that the Huawei nova y60 cannot access Google play services ! So The very next day I phoned in and canceled the contract which I received a reference number for cancelation and was also told the nova y60 will be collected within 7 - 14 working days.. then on a different call opened a new contract altogether for the Samsung A32 top up deal! (In this call, many things were explained) I was happy with my preferred package and was now awaiting the new phone and the nova y60 to be collected as per cancelation call ***.. The A32 was delivered in no time!!! By the 10th day I phoned to hear when the nova will be collected! BOOOOOOM!!! After about 6 or 7 attempt to telkom there are 10 different stories.. one says its canceled the other says it's active.. the one says they can see it was logged but no actions taken.. so many stories came from this... eventually went in-store to find better assistance LOL! They 1st put me on the phone to dial 081180 for the 10th time that day and I told them straight they better help me as I was sick of spending the whole day on 081180 which obviously was not successful only then helped me by only logging a case for me which I also haven't heard anything of yet not to mention I have by then already received my statement on the Nova! Which I respectfully refuse to pay!! TELKOM IS QUICK TO DELIVER PHONES AND CONTRACTS YET NOT QUICK TO CORRECT MISTAKES!!! I will reverse any and all the amounts for the Nova but will certainly pay my A32 with the cash they'll be taking for the nova!! I unfortunately cannot afford 2 contracts I needed just the one that's y I canceled the other!! Telkom should seriously send their staff for communication courses.. I used to be with telkom years ago never was I disgusted as I am now and I desperately regret choosing telkom without doing my research 1st.. Trust broken.. can't believe the service! Especially via 081180 and 10212/3.. Spent so many minutes = hours up until this minute to get this issue solved and it's as IF I have never even lodged a complaint!! TERRIBLE SERVICE!! I get blacklisted or given over due to this Nova phone I will open a case! And if nothing happens as it's always the case they always get away with all this.. I don't care but I'm just stating this again! I REFUSE TO PAY for the unwanted contract which I canceled! And will use that money for my contract I chose and had options and explanations given to me regarding this contract! It seems this is all about making a sale and *****ing customers money Furthermore! Sorry to the real sales men doing honest work and receiving honest commission!! Furthermore you should all go for proper training and Especially people skill training coz even talking to them whether over the phone or in person they make you feel as though you're a burden but the ****** money is good enough!!