Terrible Telkom

<p>3 week ago our router was hit by lightninig, I have a surge plug and the router and tv is connected on it. The tv got no damage and the plug indicates not damage, thus the surge came by telkom line not powerline.Replaced router at own cost and just require Telkom to configure it correctly, made countles calls to to have tecnician assist telephonically to do this to no avail. Even requested to have someone send out to fix it as I am willing to pay for it but no response for Telkom. Customer service informed they will call back to resolve problem 2 full days ago but nothing.In the meantime the full monthly fee of over R700 is deducted from my account for a service I am not able to use at all. This is unacceptable practice and surely *******. Please help to hold this terrible company accountable for service failure or they can cansel my contract with them. </p> <p>Kind regards</p>