Terrible Telkom

This is an e-mail that has been sent by my uncle, Jay Moodley, a 75 year old man, who has been a loyal customer to Telkom for years but has received appauling service from their consultants. Being driven to absolute frustration, he has cancelled their services. This is the letter he has written and forwarded to an address he was given. They have not even bothered to reply to this mail...

"Dear Telkom Customer Service,

I am writing to express my concern and dissatisfaction regarding the recent upgrade to my Telkom line, which was done without my permission. As a result of this unauthorized upgrade, there was an increase in my subscription cost, leading to the return of my debit order. This incident has caused me considerable embarrassment.

Upon querying this matter with Telkom Sales, I was informed by Palesa that there was a price increase and an automatic upgrade that incurs additional costs. I did not consent to this upgrade, and I am requesting a refund for the extra charges that have been app**** to my account.

As a loyal Telkom client for over 10 years, I am shocked by the manner in which Telkom has increased my subscription without my explicit consent. Due to this experience, I have decided to cancel my contract with Telkom going forward.

I expect a prompt resolution to this matter and a full refund of the extra charges. Please confirm the cancellation of my contract and the processing of my refund at your earliest convenience.

Thank you for your attention to this matter.

Kind regards Jay Moodley"