TERRIBLE TELKOM

Absolutely APPALLED by Telkom’s shoddy service, or lack there of!!! Back and forth for a month and a half now for a SIMPLE fibre installation of R449 pm.

I have only ever dealt with the sales rep who has been nothing short of useless! Totally clueless about his own job and thinks everything is a joke. After 3 weeks of receiving stupid SMS’s saying my application is “getting attention and further communication will follow” the rep finally came back amd told me we have an existing account that is in arrears of R1000!!! I then received a phone call from the technician stating he was on his way to install the router today. Finally, a bit of relief!

Not for long! I then communicated this with the rep I had been dealing, only to be told that this MUST be an error because my account is still in arrears.

The wifi did work for a couple of hours, but then stopped working. I then spoke to the rep and he explained that he HAD to escalate this and it was supposed have been declined!!!!! So despite waiting for a month and a half for feedback, it was very easy for them to just cut us off because of an apparent account in arrears!!!!!

I requested more details on this “account” and they simply cannot provide us with anything more than the amount owed! Sounds fishy to me!!!

Needless to say I have thrown the router in the bin outside and have told Telkom to come fetch it tomorrow. Disgusted in my time wasted with these *********** idiots.

Now back to square one!!! Excuse the typos I am extremely furious.