Terrible Telkom

I live in Kokstad KZN. I work for a school in the middle of the CBD. The school has very limited data needs but due to a lack of speed we have opted for the largest line available to us, a 10mb line. Our service provider is AXXESS. I am not so tired of having things reset at the switch, waiting on the phone, calling whoever at open serve and still not even getting a 1mb speed that I am now venting on this site. Is anyone able to give any advice or any resolution or are we to resign ourselves to the fact that the terrible service, waste of money and lack of alternative is just something we have to learn to live with?