Terrible Telkom

For 2 weeks I have had no landline or Wifi! In March it was the same story. I reported a fault Telkom and they assured me that the problem would be sorted in 24-72 hours. After 100+ hours I contacted them again only to be told that a technician had come out on a public holiday Saturday and rectified the problem.... What a lie! Needless to say, I had to log another fault and now I wait yet again. I better not be expected to pay the R600+ for services not rendered? I am beyond angry and frustrated with useless Telkom and I cannot wait until the contract I have expires.