Terrible Telkom

Complained a month ago that my ADSL line is extremely slow - getting 0.2 Mbps when it should be 4 Mbps. Logged a line fault (Ref ********** 4) after which the line improved slightly, but now it is worse than ever!

This is completely unacceptable, I'm just about ready to escalate this to the industry ombudsman as you are not fulfilling your end as per the CPA. If this is not resolved soon, then I want me contract to be terminated without any cancellation penalty as you are in breach of contract.