Terrible Telkom

I ordered a Telkom Mobile contract a month ago. The first debit order has already gone through, yet I have still not received my device. The first time I called (After the Debit Order was deducted) the consultant said that the "Online Site is down" - this excuse continued for about 2 weeks. Then according to Telkom's consultant (Always a different parson as we all know) my delivery address was incorrect - But I never even received an SMS/ Call or e-mail informing me that my device was on it's way. I still don't have a tracking number. They keep promising me that I will receive an SMS with my delivery details, and still nothing. Every person I speak with promises to call me back because they can't tell me when my device has been shipped (Or if in fact it is even in line to be shipped). When I tried the online chat with a Telkom consultant, my conversation was abruptly ended, still with no progress or answers. I tried e-mailing as well - gave my information and was promised feedback, it's been 2 days and still no reply. This is highly unprofessional and I feel like I'm being ****med - I am being forced to pay for a device and contract I don't even have. Also - my cell number was supposed to be ported - I have also had no help with this and I don't even know where to start.