RN
Reinart N
1 reviews | Active since Jun 2018
18 Jun 2018, 11:19
Terrible Telkom
#TelkomTerrible #TelkomMustTopple #TelkomWeHaveHadEnough #TelkomIs****ingMeSlowly
Dear Telkom,
It is a pity I had to highlight one star above. Shame, some of your consultants are OK so this is directed as the company's inability to help. I believe mine is a simple matter...
After being a mostly (UN)happy customer with Telkom using a fixed line for many many years, we moved to an area where our Telkom fixed line would not work. So we went to our nearest Telkom and arranged for a Telkom LTE. Thank-you, this is working. BUT we are still being billed for the old fixed line that we cancelled almost a year ago. Everyone in Telkom Knysna knows me now. I have much correspondence to show. WHY IS IT SO HARD TO ENSURE MY OLD LINE IS CANCELLED ESPECIALLY WHEN I HAVE A NEW ACCOUNT WITH YOU.
I AM AT WITS END AND DREAD IT WHEN I SEE TELKOM HAS SENT ME YET ANOTHER BILL FOR A SERVICE I CANCELLED.
#TELKOMENOUGHISENOUGHNOW
I look forward to a resolution!
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
29 Jun 2018, 07:50Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply29 Jun 2018, 07:50
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
RN
Reinart N's updateReviewer Update
29 Jun 2018, 09:43Good morning Tumelo,
Hope you are doing well. Thanks for assisting me.
Here are the details that you need. You can reach me on ***. I can not find the reference number but I do have emails that have been sent to various people to cancel the line if you need it.
Account Number - ***
ID Number - ***
Old number - *** (this number was cancelled last year end of August)
Warm regards
RN
Reinart N's update29 Jun 2018, 09:43
Reviewer Update
Good morning Tumelo,
Hope you are doing well. Thanks for assisting me.
Here are the details that you need. You can reach me on ***. I can not find the reference number but I do have emails that have been sent to various people to cancel the line if you need it.
Account Number - ***
ID Number - ***
Old number - *** (this number was cancelled last year end of August)
Warm regards
RN
Reinart N's updateReviewer Update
16 Jul 2018, 10:56Hi Tumelo,
Hope you are doing well.
I am still receiving invoices and you still haven't contacted me. Please give me a call.
RN
Reinart N's update16 Jul 2018, 10:56
Reviewer Update
Hi Tumelo,
Hope you are doing well.
I am still receiving invoices and you still haven't contacted me. Please give me a call.
RN
Reinart N's updateReviewer Update
23 Jul 2018, 14:02Dear Telkom,
It has now been 29 days since you rep**** to my review. You asked me to reply privately which I did. I have sent another private msg to resolve this issue. The service from Telkom is ridiculous.
I AM AT WITS END AND DREAD IT WHEN I SEE TELKOM HAS SENT ME YET ANOTHER BILL FOR A SERVICE I CANCELLED.
#TELKOMENOUGHISENOUGHNOW
I look forward to a resolution!
RN
Reinart N's update23 Jul 2018, 14:02
Reviewer Update
Dear Telkom,
It has now been 29 days since you rep**** to my review. You asked me to reply privately which I did. I have sent another private msg to resolve this issue. The service from Telkom is ridiculous.
I AM AT WITS END AND DREAD IT WHEN I SEE TELKOM HAS SENT ME YET ANOTHER BILL FOR A SERVICE I CANCELLED.
#TELKOMENOUGHISENOUGHNOW
I look forward to a resolution!