JE
Janine E
1 reviews | Active since May 2016
17 Apr 2018, 12:11
TERRIBLE TELKOM
So i have been trying to cancel my Contract (which already expired on 14 February) since the 11th of February. Cancellation forms was sent TWICE from Telkom in Somerset Mall to the Telkom Cancellation mailbox. I have the proof of receival of email. This morning another debitorder went off. I have phoned the consultants,but they are not of much assistance and Telkom staff in the shop keep telling me they can only send an email. This is RIDICULOUS.
I am also struggling from 11 February to activate my forward calls and voicemail box on my two landlines. I have re-issued the request again last week,to no avail.
PLEASE assist. The service is TERRIBLE!!!!!!!!!!
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Telkom's replyOfficial
02 May 2018, 13:36Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply02 May 2018, 13:36
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,