Terrible Telkom

Brief history, we had no service for a little over a year as the dsl lines in our road were damaged/ knocked down and Telkom wouldn't replace or repair them. Over a year later they gave us new type wireless phone that works off a sim card. Phone and internet worked for a couple of days then suddenly no service again. Trying to make a call we are told our account has been locked. Been trying to log a "no service" fault for more than a week with no joy yet. Called billing department twice. According to them the account is not locked on their side. Told us to phone the technician that gave us the new type phone. He never answers his phone. Been phoning 10210 and sms'ing 30591 for the last week trying to log the fault. Just keep getting sms replies to both saying "unfortunately we cannot log your fault". Went into the Telkom shop today to try logging the fault there. They say I have to phone 10210!!! Phoned from the shop. Faults logging transfers me to technical. Technical says our account has been suspended and transfers me to the billing dept. Billing told me twice last week our account is not locked on their side! Today the billing line never gets answered after 30 mins holding due to "high call volumes". I'm not surprised with such pathetic service. Its no wonder their business is in trouble.