NS
Ntebaleng S

1 reviews | Active since Aug 2015

19 May 2016, 14:37

Terrible Telkom

<p>After being so kind as to pass my information along to a third party service provider who phoned to offer me an upgrade on my Telkom contract and has failed to deliver my phone, Telkom Mobile is incapable of a) letting me know which service provider they passed my details along to or b) update me on the status of my cellphone contract upgrade. I was kept on hold for 35 minutes trying to sort out with the Telkom Mobile customer "care" line, after spending the entire day trying to contact their service providers to sort this out.</p> <p> </p> <p>Would walk into a store to upgrade my contract but they never have any cellphones in stock.</p> <p> </p> <p>Beyond terrible :-(</p>

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Replies (1)
Telkom
Telkom's reply23 May 2016, 12:29
Official

Hi nteba04

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM235813 .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team

Best regards,