Terrible Telkom

I have been trying to get Telkom to provide me with a copy of my contract for the past 2 days. I have been sent to almost every department without any assistance. I was told intsore that only the call centre could assist. The call centre confirmed that only he sales department could assist, the sales department says it has to be done online. I've been trying to extract the document online which also does not work as i have to link accounts which keeps telling me mi ID number doesn't match. The last person i spoke to 'Meryl' in the sales department was more offended/worried by the fact that i was going to write a review on HelloPeter and mention her name more than anything else. I have been on the phone with Telkom for the last 3.5 hours and got absolutety no help. I was told that no managers are available and that a call back would be arranged. I've never received a statement since 2011 and no one seems able to provide me with one either. The contract was for 10Gigs only to find out yesterday that it was 5. Nobody is able assist nor take responsibility! Telkom your service is appalling and i will definitely not be renewing anything with you guys! Terrible service