Terrible Telkom

<p>12-07-2017 I had a terrible experience to say the least at the Telkom outlet in Southgate Mall and barring in mind that this was my 1st experience visiting the outlet and being there to pot. My 64 year old mother with athritis stood the queue for over an hr only to be told that she can't opt because her phone was not receiving an sms verification from them with no proper explanation or solution to a ***r old thats not Tech servy. When my partner and I went to pot observing the very poor service and very unhappy customers was extremely demoralising. We waited for over an hr in a stagnant queue while some stuff members were pacing around the store, other 3consultants were attending to one customer ( while giggling and chatting amongst each other), the queue master was just pacing around and not communicating with all customers (no smile, dragging her feet, sad face ) it was like the stuff was just oblivious to the fact that the store was packed with unhappy customers. As the customers started complaining rightfully so, with the stuff ignoring them they asked to see the manager and they were told that he had knocked off already this was at 4pm the supervisor sat there and completely ignored the situation while chaos was arising in the store. When my partner and I were finally assisted by Mohale Mohale (Ali) we greeted and he did not respond, he seemed to already be angry because of the customers complains and was just not interested in assisting us, he just walked off in the middle of assisting us pot and the supervisor sitting next to him said absolutely nothing and just went about her business. I'm so dismayed that individuals(stuff) are giving Telkom such a bad reputation considering how the g****vine speaks highly of their products which motivated my whole family poting but the service is the complete opposite and the impression I got from the existing customers at the store was that they only experience the bad service at the Southgate Mall branch. So infatuated!</p>