Terrible Telkom

<p>In January this year i requested to re-locate my ADSL line and i was told that the area i am moving to does not have coverage. Due to this i requested the ADSL line to be cancelled and agreed to the 30 days notice period. Telkom however tried to add two weeks onto the 30days and still charge me. I disputed this and the charges were reveresed. A month later my new data contract was cancelled without my knowledge and when i went to Telkom Mall of Africa the consultant called the person who had done the cancellation. When this person realised the mistake he/she quickly reinstated my service but at a higher package than i had before and added all other related initial costs. For a month I have been trying to get Telkom to reinstate the correct contract but all i keep hearing from their call centre and thier facebook msg centre is thtat our billing and technical people will phone you back in 48 hours. I am not sure what type of watch they using as this time never arrives. To make things worse Telkom is still making attempts to debit my account and their bill keeps going up. The service has been suspended as i have not been paying whereas Telkom is sitting with a credit on the initial contract that i continued paying for. Is this so much of a big task for someone there to act and fix this?? For me to wait for so long. Who on earth is the person tasked with responding to their facebook messages?? Why do customers have to experince such **** service, ESPECIALLY when this nonsense that they are putting me through was caused by their employee. Its is even more difficult to try and make sense through the telkom call centre. </p> <p>CAN SOMEBODY THERE WORK UP AND ATTEND TO THIS PROBLEM!!!</p>