oS
operations S

1 reviews | Active since Jun 2017

14 Jun 2017, 17:00

Terrible Telkom

<p>Good day, I am not one to complain and I am quiet tolerant, but this is a bit much. I have logged 15 calls to Telkom speaking to different people regarding my phone line being down!!! It has been TWO WEEKS AND NOTHING !!!! The last agent I spoke to 'Nkanyiso or Kansino' told me that 'I am on the call with him for too long and theres nothing he can do and I must wait for the technician to attend! Hello and Good day!!!!! So at the end of the month TELKOM needs to wait for a payment from me! Pathetic customer service! Actually No customer service at all!!!!!!!!<br />Telkom Reference number : <br />- 622CWK070617 (This call was closed with no resolution or communication)<br />- 91CWK120617 (This has been escalated to no avail)<br />- - 986286 (apparently this is an escalations reference number)</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply15 Jun 2017, 11:27
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your social media reference number is AI***
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,