Terrible Telkom

<p>Dear TELKOM,</p> <p>Account ********** 88441</p> <p>We moved to a new house beginning of April and gave notice to terminate our contract with you end of May. Then we decided to apply for an adsl line again with you guys beginning of May. A week later I called to find out when we can expect installation. The consultant over the phone told me there is no ADSL in our area available any more, I have to apply for FIBRE. </p> <p>I didn’t ask to apply for a fibre line through Telkom. I thought since I didn’t get the service we asked for our contract would discontinue. I found out Today the contract is still ongoing. </p> <p>In the past 2 weeks I app**** for our Fibre line through Axxess (according to their website there is Fibre in our area). I also found out today that there is no Fibre in our area!!!!!</p> <p>This past month our valuable time has been wasted by Telkom and Axxess. And now Telkom tells me they can’t know for sure if we can get and ADSL line, we have to wait for a technician to come and see if its possible. </p> <p>Please get your ducks in a row! </p> <p>Our contract must be terminated at once, we do not want to see the debit order going of for the month of June.</p> <p>And please let us know if we can get an ADSL line. </p> <p>Regards.</p> <p>Elcarien Rens</p>