Terrible Telkom

<p> I opened a telkom mobile contract in 2013. After the 24 months, they started billing me for data and minuets that were included in my package in terms of the contract. Then I was debited with the amount of R775, which is a lot more than the cost of my contract.</p> <p> </p> <p><br />This was extremely irritating as I was specifically advised, on more then one occasion by telkom staff members that it would not be a problem to let the contact run on a month to month basis. Clearly this was not the case as I was billed way too much.</p> <p> </p> <p><br />Since then I have been struggling to resolve this matter. I have logged numerous cases and telkom back office has not gotten back to me. They say that I am still in arrears of R311.19, and I have subsequently been blacklisted.</p> <p> </p> <p><br />Telkom has made an error with the billing of my contact and needs to sort it out immediately. I find it absolutely shocking that an error was made on their side and I am now blacklisted. What gives Telkom the right to over bill a client and blacklist them?</p> <p> </p>