AN
Alston N

1 reviews | Active since Aug 2016

20 Jul 2017, 20:48

Terrible tech support

<p>Ive been calling telkom every week for the last month, sometimes more than once a day to fix my line.</p> <p>My 4meg line runs anything between 0.5 - 1.9meg, when i phone telkom the tech resets the port and logs a fualt. After I called the line will run at 2.5 - 3.5meg but less than hour later it drops to less that 0.5.</p> <p>Telkom has not been to my house once to fix the line all i receive is an sms saying line has been fixed even though it hasnt.</p> <p> </p> <p>Right now my line is running at 0.99meg. </p> <p> </p> <p>I NEED MY LINE FIXED OR I WILL HAVE NO CHOICE BUT LOOK FOR A DIFFRENT SERVICE PROVIDER THAT GIVES YOU WHAT YOU PAY FOR.</p>

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Replies (1)
Telkom
Telkom's reply23 Jul 2017, 07:41
Official

Good day.

Sorry for the delay and inconvenience caused. This fault has been escalated for urgency and our technicians will be in touch with feedback.

Interaction ***

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,