Terrible system, even worse service

I am utterly disappointed with the service I got. Firstly, I'm on a recurring unlimited Telkom Mobile to Telkom Mobile free minutes plan, and they debit my account every month since last year July. I even get an sms that says I got the minutes. This month, for whatever reason, I didn't get my minutes, but instead when I made my normal Telkom Mobile to Telkom Mobile calls, they used my all networks minutes and even my account money. Now I'm trying to get it sorted and I'm wasting minutes upon minutes of my life holding. As soon as this contract expires I'm done with Telkom Mobile, and I'll never recommend it to anyone I know