Terrible Support from Telkom - Business lines dead for 9 Days already

Our Business has been without lines since 11 March. Telkom's service is so poor that they do not even log the calls. I don't know what to do anymore. When I phoned today, they said that they still need to appoint a contractor for the area fault. I am a paying customer, how can they take so long (9 Days) to keep a business without phone lines and internet. Surely I should be able to hold them accountable for my losses because I doe not get the service i am paying for.

What is worse, is that Telkom probably do not give a ****!!!