Terrible support

<p>Last week Wednesday, the 9th November, we had a storm that took out our telephone line/adsl. I reported a fault to telkom the next day. Only a week later on the 16th did they finally respond to me and send out a technician to my address.</p> <p> </p> <p>The technician told me that the underground cabling had been effected and that there was nothing he could do to repair it. I asked if he knew when I could expect someone to fix it or give me any more information and his response was that he has no idea.</p> <p> </p> <p>I then went into a telkom store to speak to someone else yesterday. I asked if there was anyone or division I could speak to that could deal with me directly and assist me in fixing this fault. She said there was nothing she could do and went on to advise me to cancel my account with telkom as she doesn't know when they will fix this fault. </p> <p> </p> <p>My entire neighborhood is effected by this fault and all the advice I got was to cancel my account. No one gave me any information on a fix nor was I offered any compensation.</p> <p> </p> <p>This is an appalling response from telkom. If I am paying for a service then I deserve to have this fault taken seriously. </p>