TERRIBLE SHOCKING SERVICE & NO ASSISTANCE

My parents phone has been suspended and endless harassment calls have been received by VVM Debt Collection - no payments have ever been missed from my parents side!!

On the 6th of August 2019, I sent an email to Zikhanyile Bolo as well as VVM Debt Collection as follows:

On Thu, 15 Aug 2019, 09:46 Zikhanyile Bolo (Z), <***> wrote: It looks like they are not accepting the proof of payment that you sent me , which I did attach on the system

From: Carli Burger [mailto:***] Sent: 15 August 2019 09:45 AM To: Zikhanyile Bolo (Z) Subject: Re: ***

What does that mean?

On Thu, 15 Aug 2019, 09:43 Zikhanyile Bolo (Z), <***> wrote:

Hi good day

Please see feedback below from the back office

CASE:***4:POP REFLECTS A PURCHASE .CONFIRMED WITH TELKOM DIREST STORETHEY DONOT PROCESS PAYMENTS ...AVESH ***

Kind regards

From: Carli Burger [mailto:***] Sent: 15 August 2019 09:28 AM To: Zikhanyile Bolo (Z); *** Subject: Re: ***

Dear Zikhanyile

I have not heard back from you after numerous emails.

The account is still suspended and VVM are harassing us to a shocking extent.

We have sent through all payments and we have done everything from our side.

You assured me that this will be resolved and now you are not getting back to me???

Please respond and please ask VVM to stop harassing us.

I am taking this to the media and will be lodging a complaint against Telkom and VVM through Hello Peter as well as the Ombudsman!

This is not on!

Please contact me urgently!

***

On Mon, 12 Aug 2019, 14:57 Carli Burger, <***> wrote:

Hi Zikhanyile

VVM are harassing us dreadfully and are becoming very rude by putting the phone down in ones ear etc.

Please sort this out.

On Mon, 12 Aug 2019, 12:31 Carli Burger, <***> wrote:

Good day Zikhanyile

Could you please urgently advise what the status of the phone line is?

VVM is still sending messages and it should have been resolved already.

Please advise.

On Tue, 06 Aug 2019, 15:12 Carli Burger, <***> wrote:

Thank you Zikhanyile

On Tue, 06 Aug 2019, 15:09 Zikhanyile Bolo (Z), <***> wrote:

Lets get the account active first then the rest will follow when it has been activated

From: Carli Burger [mailto:***] Sent: 06 August 2019 03:08 PM To: Zikhanyile Bolo (Z) Subject: Re: ***

Thank you very much.

And a credit for the time that the line was suspended?

On Tue, 06 Aug 2019, 15:01 Zikhanyile Bolo (Z), <***> wrote:

Yes they will be

From: Carli Burger [mailto:***] Sent: 06 August 2019 03:00 PM To: Zikhanyile Bolo (Z) Subject: Re: ***

Dear Zikhanyile

Thank you very much.

Will VVM be informed as well?

And will the account be credited for this period that it has been suspended?

On Tue, 06 Aug 2019, 13:16 Zikhanyile Bolo (Z), <***> wrote:

Hi

I have attached the proof of payments on the system, I am awaiting for the back office to allocate that payment,

As soon at that is done the suspension will be lifted

Kind regards

From: Carli Burger [mailto:***] Sent: 06 August 2019 01:14 PM To: Zikhanyile Bolo (Z) Subject: Re: ***

Yes that is correct.

Could you pls advise why VVM are involved?

On Tue, 06 Aug 2019, 11:30 Zikhanyile Bolo (Z), <***> wrote:

Please confirm is the proof of payments for a Mr Mr. GERHARDUS JANSE VAN RENSBURG

Telephone number : ***?

Please confirm if it is correct

Kind regards

From: Carli Burger [mailto:***] Sent: 06 August 2019 11:18 AM To: ***; Zikhanyile Bolo (Z) Subject: ***

Good day,

I refer to my telecoms with Mr Martin, Ms Dikeledi as well as Ms Martha.

Please see attached proof of payment made via debit card at Telkom in Vincent, East London on 19 March in the sum of R819.00.

Please also email proof where the payment proof was sent (***) on 23 May 2019.

This amount does not seem to reflect on your records?

Kindly urgently update the payment with Telkom & rectify this account & please ensure that the telephone is re-connected immediately.

Please ensure that the telephone account is credited for the time that is has not been in use - this is unacceptable.

Your urgent response is required.

If this is not resolved by close of business today, I will have not alternative but to report this to the Ombudsman & I will ensure to get in touch with our local news paper as well as other province papers as well as Hello Peter.

Carli Burger

***

THIS IS NOT ACCEPTABLE - THE PHONE LINE IS STILL DOWN & VVM CONTINUE TO HARRASS US WITH UNPROFESSIONAL PHONECALLS, SOMETIMES SLAMMING THE PHONE DOWN IN A PERSONS EAR.

I HAVE NOT BEEN ABLE TO GET HOLD OF THE ALLEDGED AVESH FROM TELKOM & URGENTLY REQUIRE TO SPEAK TO THIS PERSON.

HOW CAN VINCENT PARK BRANCH TAKE MONEY FROM SOMEONE & THEN SAY THAT IT WAS PUT THROUGH AS A PURCHASE? THAT IS THEFT AS NOTHING WAS PURCHASED AT THE STORE!!