Terrible shocking service. INCOMPETENCE

This is my last resort....... Been into the walk in centre's.............Been on the call line "customer care" for almost 7 days flat now............ Telkom Case No:- ********** 5 after 8 days.............. I had a 061 number allocated for my sister, she then immigrated as one does i requested for the number to be cancelled and this is where it started. Filled in the form as required and all the other formalities to remove the number from my account. And take it away telkom. The 061 number has been allocated to another user although it is still billed to my account. My day to day buisness number 081 on completley unlimited package contract has been moved to a pre-paid and subsquintly blocked with no paperwork, consent, or even alerting me - i cant recieve or make calls NO SERVICE. But wait for it.................. My bill still reflects both numbers as active and certainly R1650 thats appartently owed is still in play. UNBELIEVABLE TELKOM - Calling a Spade a spade charging for a service thats not deleivered is the same as theft. Even after viewing the workstation at the Cresta Branch and viewing the paperwork it was then tracked on there register that a Portia Tsotetsi actioned the cancellation with zero corresponding paperwork or written authority on my day to day 081 number. Im now told that the number will be off for 72 working hours???????????????????? until they can resolve the issue and re-instate my previously working number - of course forgettening that this my primary work number for my buissnes. Not one of your call centre agents has been able to assist, nor your walk it centres where i had to pull detail off your system myself. Shocking service. Shocking Apathy for the harm this is causing my buisness. Zero customer relations, Zero escalation. BUT YOU STILL DEMAND PAYMENT FOR SERVICES THAT ARE NOT SUPP****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!