TERRIBLE, SHOCKING SERVICE

WOW! I have NEVER EVER experienced such terrible service in my entire life! On the 23rd October 2019 i did an online applicaiton to apply for a mobile, and i was approved for Samsung A30s, the agent i spoke to on the day however Ommitted necessary information regarding the debit order, i was told that the next debit will ONLY be on the 25/11/2019, and it will be a prorated amount(which will include days ive been using the phone or from activation), HOWEVER im now receiving SMS's confirming that an amount of R299 will be deducted from my account in the next 48hours AND I MUST MAKE SURE I HAVE FUNDS IN MY ACCOUNT.....THE NERVE!!!! if i was initially told about this then i would never have agreed telephonically to the contract! and WORSE when you call the call centre you get passed from pillar to post just to terminate the contract, i had to use my MTN airtime to call them since i dont have a telkom sim card!I NEED ASSISTANCE AND I NEED IT NOW! THIS IS REALLY FRUSTRATING AND I REGRET GOING TO TELKOM, I WOULD NEVER RECOMMEND IT TO ANYONE! I WAS REALLY LOOKING FORWARD DOING BUSINESS WITH YOU!