Terrible services from telkom

Telkom has the worst service ever.I took a new month to month contract in September and they were going to start debiting my account in October. At the end of October the account was not debited.I called and was advised they had a wrong account number.I have no idea where the account number came from. The debit went off my account the difference was done by cash.My account was suspended and after 72 hours was reinstated.After receiving my December statement it still showed arrears.I called the call centre and was informed all payments reflect on the system and on the same day the line was suspended again.I called the call centre again only to find out the line is suspended yet again as the collections department does not have the payment updated.It will take 5 to 24 hours.This is unacceptable for the amount of R999 that I am paying.Terrible services on a new product from Telkom.