Terrible services

What a very terrible service i ever received or should i say i am still waiting for application after applying for a line at telkom and now its almost 3 weeks and my business is waiting for it.1. No follow up,no access to call centre ,and they asked you to call 10210 but no one picks up and no follow ups...I cant cancel the service because the business i am working for i ve already submitted the email they gave me of which i cant even use it.i will real like peole to know about this service and imagine they ve been on the industry for long . I went to Southgate four times and the agents ask me or just tell me that they don't know nothing,not even have the clue for domain names or whats is real going on.... What is happening to South Africa .One lady called me last week from Cape town number confirm my address and she cited that the technician couldn't get hold of me .I told her that's the lie anyway i am still waiting .Today they sent me four sms saying that they dispatched the technician and my appointment is between 7.30 to 16H00 ,shocking is i ve waited until 18 where i received last sms saying they just send out the technician at 18H00 yet my appointment was scheduled