Terrible service....on another level

I did an application for a contract online on 28/01/2021 and a consultantant called me but we did not manage to finish the applicartion. She advised she will call me back which she never did. I then waited and decided to go into your Southgate branch on 06/02/2021 and did the application in the branch. The consultant that assisted me advised the application was sent for credit vetting and it would take 24-48 hours. I waited till Tuesday and called your call centre and the agent told me it was approved but I had to go into the store because there was problems with the stock of the item I requested.I went to the branch and was rudely sent away becqause they advised they were offline for now two days and there was nothing they could do. I called the 10213 sales progress department yesterday and today only to find out the application is still with credit vetting. This is absolutely terrible service received and your branches and call centre agents just send people away with out assisting them correctly.