terrible service with trying to resolve a problem

<p>On the 3rd May i made an incorrect payment of R950 to Telkom mobile via EFT I meant to pay my telkom landline account which was for R931.80 I inadvertantly paid it to my sons old telkom mobile account which he clode in 2013.I have made over 30 calls to the call centre since the 3rd May without getting any help They escalateed the problem to escalation centre still no help in resolving problem I haave left numerous messages for to call centre supervisors to contact me (Lungile and Sandile)I have 2 ference numbers ********** 4 and escalation ref no ********** 6i have emailed my problem with proof of payment my bank statement as well as my landline account to the call centre and to one of the call centre operators when i ask for an update i get no response from them all i want is the money transferred back to my personal account as i paid the account the following month when i received my accountat the end May. I ahve spent hours on thge phone trying to resolve I have assked to speeak to someone higher than supervisors but get absolutely no help. I am a pensioner and R950 is a lot of money to me Can someone at Telkom pleas help in resolving this issue I have eveen asked for the CEO number to try reesove and cannot get any help whatsover fro the help desk absolutely frustrating</p>