Terrible service with regards to internet down.

My internet has been off for a week now. I phoned on Friday, they told me it is a ground fault. I phoned them on Monday, they said the technician was sent out, but it is a ground fault, so he can't do anything, they'll send out the cable technician. I phoned on Tuesday, the sent out a cable technician. Wednesday a cable technician phoned me, said he was there and it is a ground fault. Wednesday I went in to a Telkom branch to find out what was going on, but they couldn't help me and someone would phone me within 15 minutes. That person never phoned me. I phoned Telkom AGAIN yesterday only to be told that a technician would phone me, WHICH NEVER HAPPENED. I have had to spend hundreds of rands on airtime phoning Telkom, since I only have internet and not a land line. MY INTERNET IS STILL NOT FIXED and this is ridiculous now. Absolutely terrible service. No one gets back to you, no one seems to have any intention to help at all.