TERRIBLE SERVICE WITH MONEY DEDUCTED IN THE WRONG

I am fed-up of trying to work through a call centre!!!!!! <br> <br> I cancelled my contract in November for December. Took the simcard out of my phone beginning of December. They did not do their job and did not cancel the contract. That I only found out when I got another account. <br> <br> They kept on deducting money end of Dec and a HUGE amount, more than 4x the normal fee, end of Jan. I logged a case: #***1 on 5/02. Was told it was a mistake and will be settled. 16/02 nothing has been done about the case yet. Was promised it will be escalated. Now spoke to a call centre agent. No I am under investigation and they will only do that when the investigation is done. WHAT investigation? <br> <br> THEY did not do your JOB!!! The contract was only cancelled in January. WHY?????? What about the bankfees that I have to pay for your mistakes. <br> <br> I asked for a direct number of a mangager. No they don't have direct numbers. What bull!!!!!<br> <br> TERRIBLE SERVICE!!!!<br> <br> <br>