TERRIBLE SERVICE WITH FIBRE INSTALLATION

<p>I am now at my wits end with Telkom and their process to install fibre at our office.</p> <p> </p> <p>We submitted a request to have Fibre installed on 16 February 2017, we were told the installation takes 5-7 working days. The reference number for this order was ********** 32A</p> <p> </p> <p>We have been following up on this numerous times with different excuses every time, the one department said we had to pay a deposit so this was forward to the accounts. The accounts department said we didn’t have to pay a deposit and somewhere in this process nothing was done about this order.</p> <p> </p> <p>We phoned again last week and spoke to a line manager in sales – Jessica, who suggested it would be quicker to request a migration of our current line to fibre – which we did.</p> <p> </p> <p>When I phoned today I was told it is still in progress and the earliest appointment date is 6 April!!!! This request was escalated with ref number 9989</p> <p> </p> <p>We can’t wait another 3 weeks for this, our current ADSL line is shocking and we are not getting any help or service from Telkom.</p> <p> </p> <p>I wan’t this sorted ASAP.</p> <p> </p>